3974 S Hudson PL

Chandler, AZ 85249-2542

(602) 571-6397



Cisco Certified Network Associate (CCNA)

January 2006



W.P. Carey School of Business, Arizona State University, Tempe, AZ

May 2003

Bachelor of Science, Computer Information Systems

3.10 Cumulative GPA



Systems Developer

February 2005 – Present

Casino Arizona, Scottsdale, AZ

·       Analyzed user and/or business requirements, procedures and problems, synthesizing complex and/or diverse information, to create new, or improve existing, computer system applications, generating creative solutions that automate information processing and support business decisions.

·       Created entity relationship diagrams, relational database models, functional system specifications, use cases, data flow diagrams, process flows, user interface prototypes, report prototypes and other system applications consistent with established standards and application design practices.

·       Used system design tools to prototype and construct flexible, secure and reliable relational databases consistent with best practice database design practices.

·       Analyzed, designed and constructed all necessary integration between systems.

·       Managed multiple application design projects and project teams within established department methodology, procedures and guidelines.

·       Acted as a liaison between IT and user departments, managing application projects and proactively communicating with user departments.  Managed difficult customer situations, resolving customer issues in a timely, efficient and effective manner.

·       Performed diagnostic testing, utilizing standard QA methodologies, to isolate faults in system components and provided supporting documentation on results and corrective measures.

·       Developed and maintained comprehensive documentation for all applications that were developed; including internal coding documentation, external system documentation and change management documentation.

·       Developed technical expertise in database design and software development using the established business standards.

·       Participated in the evaluation, selection and negotiation of computer equipment and software.

·       Balanced team and individual responsibilities and understood business implication of decisions.

·       Responded to IT requests with the highest level of customer service attitude.


Automation Analyst

March 2004 – February 2005

Edward Jones, Tempe, AZ

·       Monitor all computer system operations and processing (Hitachi and IBM mainframes, Digital VAX, Sun, Windows/NT and IBM RS6000).

·       Monitor vendor facilities via mainframe/MQ and Connect/Direct ensuring deadlines for sending/receiving data are met.

·       Troubleshoot processing issues and provide immediate/temporary relief to issues.

·       Identify and implement OPS automation rules to improve identification and service relief.

·       Perform and coordinate resolutions to hardware/software issues.

·       Work with problem/change management services to support activities or report status.

·       Provide daily status reporting information to the Information Systems Department regarding previous processing cycle activities.

·       Perform product testing functions for the Technical Services group.


Web Architect

June 2001 – Present

Z Networks Web Design LLC, Chandler, AZ

·       Contract graphic design, web design, software development, IT consulting and online marketing.

·       Maintained direct customer relations, collaborated online with design team subcontractors, performed routing business administrative duties.

·       Automated process for reselling web hosting, domain names, SSL certificates using cPanel / Web Host Manager (WHM) and ModernBill.

·       Administered Red Hat Enterprise Linux (RHEL) server cluster - scheduled remote FTP backups, installed SSL certificates, applied patches and updates.

·       Administered Windows Server 2003 Enterprise Edition cluster, SQL Server 2000 cluster, Active Directory, DNS, IIS (intranet/extranet).



·      Database – ADO, DTS, JDBC/ODBC, Microsoft Access, Microsoft SQL Server, Microsoft Visual Fox Pro, mSQL, mySQL, Oracle, PostgreSQL, SQL*Plus

·      Directory – Active Directory [Application Mode] (AD[AM]), Lightweight Directory Access Protocol (LDAP), Microsoft Identity Integration Server (MIIS)

·      Hardware – Advanced Micro Devices (AMD), EMC, Intel x86, FileTek/StorageTek, Redundant Array of Inexpensive Disks (RAID), PCI, SCSI.

·      Internet – cPanel, [Trivial] File Transfer Protocol ([T]FTP), [Secure] Hypertext Transfer Protocol ([S]HTTP), Internet Message Access Protocol (IMAP), NDM, Post Office Protocol (POP3), Simple Mail Transfer Protocol (SMTP), Secure Shell (SSH), Secure Sockets Layer (SSL), Web Host Manager (WHM).

·      Mainframe – AS/400, Hardware Management Console (HMC), Initial Program Load (IPL), Multiple Volume Spanning (MVS), Time Sharing Option (TSO).

·      Network – Asynchronous Transfer Mode (ATM), Border Gateway Protocol (BGP), Cable, Cabling, Cisco Discovery Protocol (CDP), Digital Subscriber Line (DSL), Domain Name System (DNS), Dynamic Host Control Protocol (DHCP), [Enhanced] Internet Gateway Routing Protocol ([E]IGRP), Fiber, Firewall, Frame Relay System (FRS), Internet Control Message Protocol (ICMP), Internetwork Operating System (IOS), ipchains, iptables, Internetwork Packet Exchange / Sequenced Packet Exchange (IPX/SPX), Local Area Network (LAN), Internet Services Digital Network (ISDN), Intermediate System-Intermediate System (IS-IS), Open Shortest Path First (OSPF), Remote Desktop Protocol (RDP), Routing Information Protocol (RIP), Simple Network Management Protocol (SNMP), Spanning Tree Protocol (STP), Transmission Control Protocol / Internet Protocol (TCP/IP), User Datagram Protocol (UDP), Virtual Local Area Network (VLAN), Virtual Network Connection (VNC), Virtual Trunking Protocol (VTP), Wide Area Network (WAN), X.25.

·      Network Operating Systems (NOS) – AIX, Disk Operating System (DOS), Linux, Macintosh, Microsoft Windows, Novell, OS/390, Solaris, SunOS, UNIX.

·      Servers – Apache, Berkeley Internet Name Domain (BIND), Crystal Enterprise, Exchange, Internet Information Services (IIS), Pure FTP, Samba, Tomcat.

·      Development – Active Server Pages (ASP) [.NET], Bourne Shell (bash), BASIC, C#, C, C++, Cascading Style Sheets (CSS), ColdFusion (CFM), Common Gateway Interface (CGI), Code Versioning System (CVS), Dynamic Hypertext Markup Language (DHTML), eXtensible Markup Language (XML), Flash, [Structured] Hypertext Markup Language ([S]HTML), Java, JavaScript, Job Control Language (JCL), Java Server Pages (JSP), korn shell (ksh), Perl, PHP (Hypertext Pre-Processor), [Transact] Structured Query Language ([T]SQL), Visual BASIC [.NET], VBScript, Visual Studio, Visual Source Safe.

·      Software –Adobe, AutoSys, CA-7/CA-11, Crystal Reports, discreet 3DSMAX, Macromedia Studio, Microsoft Office, Oasis,  Project, Visio, Zeke/Zebb.